We want you to be happy with your order. Because many of our products are medicines and health products, some returns are restricted for safety reasons.
Items that can be returned
Non-medicinal products (for example beauty, personal care and baby accessories) can be returned within 7 days of delivery if they are unused, unopened and in their original packaging with the seal intact.
Items that cannot be returned
- Medicines, both prescription and over-the-counter.
- Vitamins, supplements and sports nutrition once opened.
- Medical devices, thermometers, test kits and hygiene products once opened.
- Products kept in the fridge or that need special storage.
Damaged, faulty or incorrect items
If an item arrives damaged, faulty, expired or is not what you ordered, tell us within 48 hours of delivery with your order number and a photo. We will replace it or refund you in full, including any delivery charge. This applies to medicines too.
How to request a return
Email care@precisionpharmacy.ae or call +971 50 199 4988 with your order number. We will arrange collection or tell you how to send the item back.
Refunds
Once we receive and check the item, we refund cash-on-delivery orders by bank transfer within 7 working days. Delivery charges are refunded only when the return is due to our error.